All the Different Options Including Specifications for Usable Designs

All the Different Options Including Specifications for Usable Designs

When setting up and managing your shop, it is essential to use the correct file formats and specifications for images, banners, and other visual elements. This article provides an overview of the recommended dimensions, file types, and additional guidelines for optimal results. By implementing these visual and functional elements, you ensure an optimal experience throughout the Fan Journey.

Theme shop

Recommended dimensions 
 File size
 File type
 Background image
1800 x 1000px
Max 1MB
JPG / PNG
 Logo
225 x 75px
Max 1 MB
Transparent JPG / PNG
 Favicon (optional)
32 x 32px
Auto-scaled
Image / icoon
 Color codes
/
/
Hex (e.g., #FFFFFF for white)


Theme confirmation email

Recommended dimensionsFile size
File type
 Confirmation email banner
730 x 100px
30 KB
JPG 
 Confirmation email banner (Myorder)
550 x 300px
500 KB
JPG


E-ticket designs 
 Template
A4
 File type
PDF
 File size
2 MB
 Barcode
100 mm x 60mm
 QR-code (optional)
40mm x 45mm


Shopping cart banner (Upsell)

Recommended dimensions
File size
File type
Shopping cart banner (Upsell)
1200 x 120px
500 KB
JPG



Queue / Waiting Line Elements
  1. Video (Desktop): YouTube URL, only displayed on Desktop.
  2. Images (Mobile):
    1. 720 px wide x 1280 px high or smaller
    2. 3:4 aspect ratio
    3. Can be combined with desktop artwork.


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