Want to know how to activate the refund request tool for your event? Read through this article and you’ll know exactly how to do it. We recommend always carrying out a final check with us, so please contact us using the button below.

1. Go to ‘Manage’ and select the event for which you want to create the form.

2. Go to ‘Refund request’ within the event settings.

The following fields are available:

Required

• Is enabled: Use this field to enable or disable the request form.
• Terms and Conditions: Please note: We strongly recommend having Terms & Conditions in place that clearly define the applicable refund policy. These can be included via a dedicated link.
  
• Voucher group: Leave this field blank.

Optional

• Offer donation: Gives fans the option to donate (part of) the value of their order.
• Offer refund: Activates the option for fans to request a refund.
• Offer voucher: Allows fans to select a Credit Voucher. More information about the Credit Voucher can be found in this article.
• Introduction text: Allows you to add an introductory text to the request form. For example, you can use this to explain how the tool works, outline your policy, or add a personal message. The image below shows where the text will be displayed.

3. Carry out a final check and prepare the communication towards your fans.

Review the settings together with us. If everything is in order, you can inform your fans that the tool is now available to them! Fans can access the tool using their Order ID and the email address used to place the order. They can do this via the following link.