Create merchant-level voucher

Create merchant-level voucher

This article explains step by step how to set up a discount or access voucher group at merchant level.With a merchant level voucher you can now set up a single code that can be redeemed for multiple events and, for example, can be used only once. This can be a fixed amount or a percentage that is deducted during checkout.

Creating a voucher group at merchant level
  1. Under 'Merchant', go to 'Other settings' and then to 'Voucher groups'.
  2. Click the pink 'Create voucher group' button (Contact your Client Success Manager if this option is not visible yet).
  3. Under 'Name', enter the title of the voucher group. Use a title that is easy for you to find back. This title will also be visible in the sales configuration channels where this group is used, so choose a clear name.
  4. Under 'Voucher group type', select 'access voucher' or 'discount voucher' and enter the start and end date for when you want it to be valid.
  5. Then click 'Create voucher group'.
  6. Add your discount codes. This can be done in two ways: Manually: click the pink 'Add' button and enter your own discount code(s). If you want to add multiple codes, repeat this step. CSV file: upload your own CSV file with multiple discount codes or use this tool to generate codes.
  7. Create a voucher group in your event(s) with the same type.
  8. Enable 'Use merchant-level voucher group' and select the group you created at merchant level.
Discount and access voucher settings at event level
  1. Select the product for which the code should work.
  2. If you are setting a discount code, decide how many euros or what percentage discount the code should give. This can be done in 2 ways: 'Discount amount': enter the amount in euros that the code should deduct. 'Discount percentage': enter the percentage discount that the code should give.
  3. Choose the minimum and/or maximum number of tickets per order with a discount.
  4. Click 'Save changes'.
Activating the voucher group in the sales configuration
  1. Go to 'Sales configuration'.
  2. On the right, click the three dots of the desired shop where the discount code should work and go to 'Edit sale'.
  3. Scroll down and click 'Advanced settings'.
  4. Select the discount group you created. Then click 'Save changes'.


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