It regularly happens that a buyer wants to rebook their tickets, for example to another day, timeslot, price category or different event. With our change module we offer ticket buyers a solution that allows them to rebook and/or upgrade their tickets.

Benefits

1. Providing a self-service solution for rebooking tickets, which saves a lot of time and costs in terms of Customer Service;
2. Being able to rebook themselves increases the ticket buyer’s sense of control, which has a positive effect on the fan experience;
3. Organisers can implement a new revenue model by facilitating the sale of upgrades (for example marketing campaigns aimed at upgrading to VIP).

How does it work for the ticket buyer?

1. After the ticket buyer has placed an order, they receive a confirmation email containing a link that provides access to MyOrder. MyOrder is the central page where a buyer can manage their order.
2. On this page a button "Change products" is shown. If the buyer selects this, they can indicate which products they want to change.
3. The buyer then selects the event for which they want to use their credit, after which they are redirected to the shop.
4. In the shop they select the new products and the credit from the original order is deducted from the new total amount.
5. The buyer completes the new order and the products that were selected to be changed in the original order are cancelled.