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Copy sales channel
It is possible to copy shops/sales channels. This can be useful, for example, if you use different shops for partners, guests, or pre-sales. The following items are copied: Added products Categories including description, layout, and images Settings ...
Copy event
This is useful if you want to have a series of events with the same setup. The copy function takes over (almost) all settings, such as products, sales channels, payment methods, service fees and e-tickets. Steps to copy an event: Select the event you ...
Copy sale
It is possible to copy a single sale/shop. This could be helpful when you use different shops for partners, guests or pre-sales that have the same set-up. The following items are being copied: Added products Categories including descriptions, set-up ...
Adding extra information to a ticket shop
Sometimes it can be useful to add extra information to your ticket shop that is not directly linked to a specific product. Follow the steps below to add general information about the event or purchase process to your shop. 1. Go to "Events" and ...
Edit event details
If your event date changes after creating the event, you do not need to create a new event. Easily adjust the current event settings by following the steps below. Go to the "Settings" section. Click "Event details". Here you will find all information ...
Adjusting the sales period of your event and products
This article explains how to adjust the sales period of your event. If you want to extend or shorten the ticket sales for your event, you can adjust the period accordingly. 1. Go to 'Events' and select the desired event. 2. Go to 'Settings' and then ...
Add or rearrange products in a ticket shop
If you have not created any products yet, first read this article. Go to Events and select the desired event. Go to the Sales configuration section. Select the desired ticket shop. Click the pink button Add products to sale. Select the products you ...
Create a new product and add it to a ticket shop
Want to create products? This article explains how to do that. Step by step you’ll find below how to prepare your products for sale: Go to "Events" and select the desired event. Then go to "Products". Click "Create new product" on the right. Give the ...
Create a new ticket shop
Within one event you can create multiple shops. For example, a separate ticket link for a presale and a friends & family sale. Follow the steps below. Create shop 1. Go to ‘Events’ and select the desired event. 2. Go to ‘Sales configuration’. 3. ...
Set a service fee for the consumer
On top of the ticket price, you as the seller can also charge service fees. This can be specified on both product level and order level. Ticket prices are always shown including service fees when these are charged. If you choose service fees per ...
Create a new event
Follow the steps below to quickly and easily set up a new event with the corresponding ticket shop: 1. Go to 'Create' and click on 'Event'. 2. Enter the required basic information for the event and then click 'Next'. This information can always be ...
Set additional product fees
Apart from the ticket price and service fee, it may be necessary to charge additional costs, for example tourist tax or a deposit. With the custom fee solution, additional costs can be added separately per product, and these are shown in a clear way ...
Set products to sold out
Products automatically go to 'Sold out' in the shop when there is no capacity left. Follow the steps below if you want to set specific products to sold out earlier and manually. 1. Go to 'Events' and select the desired event. 2. Under 'Settings', go ...
Art work Overview
Overview artwork ticket shop type example artwork type size logo max 300 kB, png, svg, jpg or gif, optimal size: 225 x 75 pixel background picture max 1 MB, jpg or png 1800 x 1000 pixel favicon png, ico- or gif, 32 x 32 pixel Queue (optional) ...
Popular Articles
Selling tickets from a shared capacity
If you use a fixed capacity but sell different types of tickets (for example child and adult tickets), it is recommended that these tickets are taken from the same maximum capacity. Go to the desired event. Go to Products. Click Create new product or ...
All different options, including specifications, for the designs that can be used
When setting up and managing your shop, it is important to use the correct file formats and specifications for images, banners, and other visual elements. This article provides an overview of the recommended dimensions, file types, and additional ...
Create a scan operation
Before you start scanning, you need to create an operation. You do this by creating a scan and setting up an operation. Follow the steps below to get started. Operation Go to 'Dashboard' at the top and click on the correct event. In the menu on the ...
Enable ticket reservations for your event
With a reservation, a partner, fan, or guest can submit a request for one or more products. You can then manually edit, reject, or approve these requests. You can use this feature as an accreditation tool for partners or guests, or use it to collect ...
Send multiple tickets at once via the guest list
Via the guest list it is possible to provide a complete list of guests with tickets by importing a .CSV file. Read below how it works. Select the desired event. Go to 'Guest list' via 'Tools'. Click 'Batch guest lists' at the top and then click the ...