Fan database
Collect fan data via the Queue
With the feature 'Personal Details in Queue' you can collect data from all fans who are interested in an event via the Queue. In the Queue, a screen is shown with the following fields: First name Last name Email address When a fan fills this in and ...
Send2friend Social Share
Send to Friend is an additional feature, and can only be used if personalisation has been activated. The main booker can use Send to Friend to send his or her friends a request for personalisation. This can be done by entering a friend’s email ...
Add an extra questionnaire to the checkout process
This article explains how to create a questionnaire and link it in the checkout process. If you want to show the questionnaire only after checkout has been completed, please read this article. 1. Go to 'Create' in the grey bar on the left-hand side ...
What information do you ask from the consumer?
Research has shown that fewer (required) fields in the checkout increase conversion. Decide for yourself how much information you want to ask from your visitors by following the steps in this article. 1. In the grey bar on the left, open “Create” 2. ...
Allow your fans to make name changes via Name Change
Enable your fans to make name changes via Name Change Through our personalization features, we enable our customers to collect the data of all (100%) fans. With this valuable data, our customers can build their own unique database and gain better ...
Selling personalized tickets (name-based tickets)
Personalisation gives you insights into who your fans are. In addition to the details of the main buyer, this feature lets you map out all visitors to your event. This not only provides unique insights, but also gives you the opportunity to build or ...
Popular Articles
Selling tickets from a shared capacity
If you use a fixed capacity but sell different types of tickets (for example child and adult tickets), it is recommended that these tickets are taken from the same maximum capacity. Go to the desired event. Go to Products. Click Create new product or ...
All different options, including specifications, for the designs that can be used
When setting up and managing your shop, it is important to use the correct file formats and specifications for images, banners, and other visual elements. This article provides an overview of the recommended dimensions, file types, and additional ...
Create a scan operation
Before you start scanning, you need to create an operation. You do this by creating a scan and setting up an operation. Follow the steps below to get started. Operation Go to 'Dashboard' at the top and click on the correct event. In the menu on the ...
Enable ticket reservations for your event
With a reservation, a partner, fan, or guest can submit a request for one or more products. You can then manually edit, reject, or approve these requests. You can use this feature as an accreditation tool for partners or guests, or use it to collect ...
Send multiple tickets at once via the guest list
Via the guest list it is possible to provide a complete list of guests with tickets by importing a .CSV file. Read below how it works. Select the desired event. Go to 'Guest list' via 'Tools'. Click 'Batch guest lists' at the top and then click the ...