Fan database
Collect fan data via the Queue
With the feature 'Personal Details in Queue' you can collect data from all fans who are interested in an event via the Queue. In the Queue, a screen is shown with the following fields: First name Last name Email address When a fan fills this in and ...
Send2friend Social Share
Send to Friend is a connecting feature that can only be used when personalisation is activated. The lead booker can send his or her friends a personalisation request via Send to Friend. This can be done by entering a friend's e-mail address. But also ...
Add an extra questionnaire to the checkout process
This article explains how to create a questionnaire and link it to the checkout process. If you want to display the questionnaire only after completing the checkout, please read this article. 1. Go to 'Manage' and then in the black bar on the left, ...
Which information do you request from the ticket buyer?
Research has shown that fewer (required) fields in the checkout increases conversion. Decide how much information you ask from your visitors by following the steps in this article. 1. In the grey bar on the left, open 'create' 2. Then click through ...
Enable your fans to make name changes through Name Change
Through our personalization features, we enable our clients to collect data from all (100%) fans. This valuable data allows our clients to build their own unique database and gain better insight into their fanbase. However, if a fan unexpectedly ...
Selling personalized tickets (name on ticket)
With personalization you gain insight into who your fans are. In addition to the details of the main buyer, this feature lets you map out all visitors to your event. This not only provides unique insights, but also gives you the opportunity to create ...
Popular Articles
Creating a scan operation
Before you start scanning, you need to create an operation. You do this by setting up a scan and creating an operation. Follow the steps below to get started: 1. Go to 'Manage' at the top. 2. Click on 'Scanning' in the black left-hand menu. 3. Then ...
Enable ticket reservations for your event
With a reservation, a partner, fan, or guest can submit a request for one or more products. You can then modify, reject, or approve these requests automatically. You can use this feature as an accreditation tool for partners or guests, or use it to ...
Send out multiple tickets at the same time via the guest list tool
Via the guestlist tool, it is possible to provide a complete list of tickets by importing a . CSV file. Read all about it below. Select the desired event. Go to the event setup and select guestlist. Choose 'import with assigned products' and download ...
Add additional information to the confirmation email
In the confirmation email that fans receive, there are several places where you can add extra text. This is were you can include important information and/or instructions: Go to 'Dashboard' and select the desired event. Click on 'Settings' header in ...
Give preference to different payment methods by setting a minimum amount
For the sale of tickets for your event, it is possible to set restrictions on the available payment methods. This can be done based on a minimum and/or maximum purchase amount. For example, it might be useful to display payment methods with a high ...