Scanning
Instant Scanning
Before you start scanning, an operation must be created. When tickets have only been sold for one entrance group, we do this via instant scanning. In this process, an event is linked to a user and the tickets can then be scanned. Follow the steps ...
Scan timeslots
This feature makes it possible to scan tickets for a specific period of time, better known as time slots. When you add a time slot to a product, the restriction is automatically added that the product must be scanned within the selected time slot to ...
The Paylogic scan app: Scan with your phone or tablet
Always have your scanner within reach by downloading the Paylogic scanning app. 1. Download the Paylogic Scanning app on your phone of tablet. You need to create a scan operation before you start with scanning. Please read this article for more ...
View scan statistics
Want insight into your scan statistics? In our Backoffice you can view, for example, scans per interval, cumulative scans within a specific time frame, or scans per product. Read on to understand your scan statistics. Reporting dashboard The ...
Learn more about our scanning solutions?
Depending on your situation, we offer several scanning solutions: Event with max. 1,500 visitors and 1 entrance Event with max. 1,500 visitors and multiple entrances Event with more than 1,500 visitors Event with max. 1,500 visitors and 1 entrance ...
FAQ about scanning
Are you running into questions/problems? This article contains a few easy solutions for frequently asked questions about the scan app. I cannot log in to the Paylogic Scanning app. If you get an error message when logging in to the scan app, this can ...
Create a scan operation
Before you start scanning, you need to create an operation. You do this by creating a scan and setting up an operation. Follow the steps below to get started. Operation Go to 'Dashboard' at the top and click on the correct event. In the menu on the ...
Popular Articles
Selling tickets from a shared capacity
If you use a fixed capacity but sell different types of tickets (for example child and adult tickets), it is recommended that these tickets are taken from the same maximum capacity. Go to the desired event. Go to Products. Click Create new product or ...
All different options, including specifications, for the designs that can be used
When setting up and managing your shop, it is important to use the correct file formats and specifications for images, banners, and other visual elements. This article provides an overview of the recommended dimensions, file types, and additional ...
Create a scan operation
Before you start scanning, you need to create an operation. You do this by creating a scan and setting up an operation. Follow the steps below to get started. Operation Go to 'Dashboard' at the top and click on the correct event. In the menu on the ...
Enable ticket reservations for your event
With a reservation, a partner, fan, or guest can submit a request for one or more products. You can then manually edit, reject, or approve these requests. You can use this feature as an accreditation tool for partners or guests, or use it to collect ...
Send multiple tickets at once via the guest list
Via the guest list it is possible to provide a complete list of guests with tickets by importing a .CSV file. Read below how it works. Select the desired event. Go to 'Guest list' via 'Tools'. Click 'Batch guest lists' at the top and then click the ...