Add additional information to the confirmation email
In the confirmation email that fans receive, there are several places where you can add extra text. This is were you can include important information and/or instructions:
- Go to 'Dashboard' and select the desired event.
- Click on 'Settings' header in the left side bar and then select ' Fulfillment settings'.
- Check the box 'Add extra information to the confirmation email'.
- Enter the desired text.

You can now add text in one or both fields that pop up:
- Order summary text: This text will appear in the confirmation email under the option to download the ticket.
- Extra information text: This text will appear in the confirmation email below the information about the contents of the order.

Add a banner to the confirmation email to grab your fan's attention. Please read here for instructions.
Related Articles
Additional information about mobile tickets
It is now possible to add extra information about the event for tickets that are available via MyOrder. Think of a map of the venue, information about public transport and parking, opening hours, dress code, etc. You add this to your event in two ...
Change Tool
Enable your fans to rebook and/or upgrade their tickets themselves through the change module. It is common for a buyer to want to rebook their tickets, for example to another day, timeslot, price category, or a different event. Thanks to our change ...