Add extra information to the confirmation email

In the confirmation email that fans receive there are several places where you can add text. Here you can, for example, include important information and/or instructions. 

1. Go to 'dashboard' and select the desired event
   
2. Click on 'settings' in the left sidebar and then click 'fulfillment settings'
   
3. Select the checkbox 'add extra information to the confirmation email'
4. Then enter the desired text

You can now add text in one or both fields that will appear in the confirmation email to the fan:

1. Order overview text: In the confirmation email this text will appear under the option to download the ticket.
   
2. Extra information text: In the confirmation email this text will appear under the information about the contents of the order.

Also add a banner to the email to catch your fan's attention. Read here how to do this.

• Related Articles

• Add a banner to the confirmation email

  A confirmation banner is a banner that the fan will see again in the confirmation email. This banner can be used to translate your branding to the confirmation email. Follow the steps below to configure the banner: Go to 'Dashboard' and select the ...

• Adding extra information to a ticket shop

  Sometimes it can be useful to add extra information to your ticket shop that is not directly linked to a specific product. Follow the steps below to add general information about the event or purchase process to your shop. 1. Go to "Events" and ...

• Add a banner to a shop confirmation page

  Add a banner to your shop’s confirmation page to redirect people to your website, socials, or newsletter. Go to "Dashboard" and select your desired event. Click "Sales configuration" and click on the shop where you want to add the banner. Click the ...

• Edit event details

  If your event date changes after creating the event, you do not need to create a new event. Easily adjust the current event settings by following the steps below. Go to the "Settings" section. Click "Event details". Here you will find all information ...

• Send tickets at a later time - Delayed fulfillment

  With the Delayed Fulfillment option you can configure e-tickets to be sent out at a later moment instead of immediately after placing an order. This can be useful, for example, when you want to add your e-ticket designs at a later point in time, and ...