Add extra information to the confirmation email

Add extra information to the confirmation email

In the confirmation email that fans receive there are several places where you can add text. Here you can, for example, include important information and/or instructions. 
Alert
Please note: The text you add here applies to the entire order (order-level) and is not dependent on the type of ticket the fan purchases.

Adding text to the conformation email:
  1. Go to the 'Dashboard' and select the desired event.
  2. Click on 'Settings' in the left-hand menu and then select 'Fulfillment settings'.
  3. Check the box 'Add extra information tot the conformation email'.
  4. Enter the desired text.
You can now add text to one or both of the following fields. This text will appear in the conformation email sent to the fan:
  1. Order overview text: This text will appear in the conformation email below the option to download the ticket.
  2. Additional information text: This text will appear in the confirmation email below the information about the contents of the order
Idea
Also add a banner to the email to catch your fan's attention. Read here how to do this.