It regularly happens that the consumer unintentionally makes a mistake during checkout of their order, for example:

• Accidentally selecting the wrong payment method; 

• Accidentally selecting the wrong bank; 

• Insufficient funds/balance;

• Limit settings on the selected credit card; 

• Et cetera.
  
  

For these situations, Repayment has been developed. With this, fans can retry their payment as long as the payment period is still active. When a payment has not been completed or has failed, the fan will see a screen on the confirmation page of our shop indicating that the payment has not been completed. There is also a button that takes the fan back to the checkout screen where the payment method can be adjusted.

How can this be configured?

1. Log into the Backoffice;

2. Go to "Create";

3. Click on the sales channel for which Repayment may be enabled;

4. Tick the box "Allow new payment attempt". 

Repeat these steps for each sales channel for which this should be enabled.