Repayment
It regularly happens that the consumer unintentionally makes a mistake during checkout of their order, for example:
Accidentally selecting the wrong payment method;
Accidentally selecting the wrong bank;
Insufficient funds/balance;
Limit settings on the selected credit card;
Et cetera.
For these situations, Repayment has been developed. With this, fans can retry their payment as long as the payment period is still active. When a payment has not been completed or has failed, the fan will see a screen on the confirmation page of our shop indicating that the payment has not been completed. There is also a button that takes the fan back to the checkout screen where the payment method can be adjusted.
How can this be configured?
Log into the Backoffice;
Go to "Create";
Click on the sales channel for which Repayment may be enabled;
Tick the box "Allow new payment attempt".
Repeat these steps for each sales channel for which this should be enabled.
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