Allow your fans to make name changes via Name Change

Allow your fans to make name changes via Name Change

Enable your fans to make name changes via Name Change

Through our personalization features, we enable our customers to collect the data of all (100%) fans. With this valuable data, our customers can build their own unique database and gain better insights into their fanbase.

If a fan unexpectedly cannot attend the event, Name Change offers the option to change the name on the ticket so it can be transferred to a friend or acquaintance. Via the confirmation email that has already been received, the buyer gets access to the white-label MyOrder environment, the central page where the fan can perform the name change.

If desired, you as the organizer can charge a transfer fee that the fan has to pay when transferring a ticket.

Below you will find the step-by-step guide for activating this feature.
Info
We recommend always contacting your client success manager to go through the use of Name Change.

Configuring the Name Change sales channel
  1. Go to 'Create' and then to 'Sales channels'.
  2. Filter from 'Online' to 'Name change'.
  3. Does a channel already exist?
  4. If not, follow the steps below.
  5. If yes, then continue with the steps below under 'Activating Name Change for your event'.

Creating a Name Change sales channel
  1. Go to 'Create' and then to 'Sales channels'.
  2. Click 'Create new channel'.
  3. Give the channel a name, for example Name Change.
  4. For 'Type', select 'Name change'.
  5. Select 'Create channel'.

Configuring Name Change fees
  1. Click 'Merchant'.
  2. Click 'Financial settings'.
  3. Click 'Service fees'.
  4. Select 'Transfer'.
  5. Select 'Assign costs' for your created transfer channel.
  6. The 'Merchant fee' is the fee that is charged to the fan per transferred ticket. Enter your desired fee per ticket.
  7. Select 'Save changes'.

Activating Name Change for your event
  1. Go to the desired event.
  2. Select 'Sales configuration'.
  3. Click 'Create new sale'.
  4. Select the Name Change channel and click 'Create sale'.
  5. Activate the products for which you want to enable name changes. On the right-hand side you will find a search bar to easily assign products in bulk.
  6. Do not forget to publish your ticket shop via the 'Published' button. Once this is green, fans will be able to change the name on the ticket themselves via the MyOrder environment.

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