Enable your fans to make name changes through Name Change

Through our personalization features, we enable our clients to collect data from all (100%) fans. This valuable data allows our clients to build their own unique database and gain better insight into their fanbase.

However, if a fan unexpectedly cannot attend the event, Name Change offers the option to change the name on the ticket so it can be transferred to a friend or acquaintance. Via the confirmation email they already received, the buyer gets access to the white-label MyOrder environment, the central page through which the fan can perform the name change themselves.

If desired, as an organizer, you can charge a transfer fee that the fan must pay when transferring a ticket.

Below you will find the step-by-step guide for activating this feature.

We always recommend contacting your Client Success Manager to discuss the use of Name Change.

Setting up the Name Change sales channel

1. Go to 'Create' and then to 'Sales Channels'.
2. Filter from 'Online' to 'Name Change'.
3. Does a channel already exist?
4. If not, follow the steps below;
5. If so, continue with the steps below under; 'Activating Name Change for your event'.

Creating a Name Change sales channel

1. Go to 'Create' and then to 'Sales Channels'.
2. Click on 'Create new channel'.
3. Give the channel a name, for example, Name Change.
4. For 'Type', choose 'Name change'.
5. Select 'Create channel'.

Setting up Name Change fees

1. Click on 'Merchant'.
2. Click on 'Financial settings'.
3. Click on 'Service fees'.
4. Select 'Transfer'.
5. Select 'Override fee' for your created transfer channel; The 'Merchant fee' is the fee charged per transferred ticket to the fan; enter your desired fee per ticket.
6. Select 'Save changes'.
   

Activating Name Change for your event

1. Go to the desired event.
2. Select 'Sales configuration'.
3. Click on 'Create new sale'.
4. Select the Name Change channel and click 'Create sale'.
5. Activate the products for which you want to enable name changes. On the right side, you will find a search bar to easily assign products in bulk.  
6. Don't forget to publish your ticket shop via the 'Publish' button. After it turns green, fans will be able to change the name on the ticket themselves via the MyOrder environment.
   

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