Mobile tickets and Wallet functionality
Activate Mobile tickets
Pdf tickets are not user-friendly for fans on their phones, especially if they have multiple tickets in one file. It is now possible to enable Mobile tickets. Fans can access their ticket in a mobile-friendly way via MyOrder.
| Flow | Explanations | |
| 1 | Pdf through in confirmation email Mobile ticket through MyOrder | In addition to the QR-code in MyOrder, fans can also download their e-ticket as a pdf form the confirmation email if they wish. |
2 | Pdf and Mobile ticket through MyOrder | The confirmation email does not offer a ticket download button, but rather a button leading to MyOrder, where fans can access both the pdf and the Mobile ticket |
3 | Only Mobile ticket Through MyOrder | The confirmation email provides access to MyOrder, where the fans can access the Mobile ticket |
Advantages
MyOrder in combination with Mobile tickets have multiple functionalities that are of great value to both the fan, and the organization:
- MyOrder is an online page that is mobile friendly for fans
- MyOrder offers upsell opportunities. This increases product sales and revenue per visitor
- MyOrder allows fans to manage their own tickets and perform desired actions (e.g. personalization, rebooking, etc.). Because fans can manage their own actions, this increases the fan's sense of control and has a positive effect on the fan experience. In addition, the fan has real-time access to the status (e.g. personalization, refund, etc.) of an order or ticket, which reduces possible questions for Customer Service.
- Because there will no longer be a PDF, there will also no longer be an E-Ticket which fans can resell on external marketplaces. This gives customers more control over both the primary and secondary market.
In addition, you can also choose to activate a wallet functionality. In short, it means that fans can add their ticket to their Apple or Google Wallet via MyOrder. Read more about that in this article.
Would you like to use Mobile tickets for your event(s)? We would love to help you further configure and set up! Contact us via the button below.
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