Branding
All different options, including specifications, for the designs that can be used
When setting up and managing your shop, it is important to use the correct file formats and specifications for images, banners, and other visual elements. This article provides an overview of the recommended dimensions, file types, and additional ...
Give your confirmation email a great look with the theme feature
Add your brand colors, logo, and background image to the confirmation email by following the steps below. If you are not using a theme for your event yet, read this article. Go to “Create” and click “Themes”. Select the theme that is used in the shop ...
Create a Wallet Pass template
Follow the steps below to create a Wallet Pass template: In the backoffice, go to 'Create' and select 'Wallet Pass'. Click 'Create a new Wallet Pass template'. Give the Wallet Pass a name that is easy for you to remember. A Wallet Pass template ...
Add / edit e‑ticket design
This article explains step by step how to configure an e-ticket with your own design in the Backoffice. When designing your own e-ticket layout, please take the following conditions into account: A4 format PDF file Maximum 2 MB Space for horizontal ...
Add a banner to a shop confirmation page
Add a banner to your shop’s confirmation page to redirect people to your website, socials, or newsletter. Go to "Dashboard" and select your desired event. Click "Sales configuration" and click on the shop where you want to add the banner. Click the ...
Give your shop a great look with the theme feature
Add your brand colors, logo, and background image to your shop by following the steps below. Go to 'Create' and click on 'Themes'. Click the pink 'Create new theme' button, or choose to edit an existing theme. Note: Editing an existing theme will ...
Adding multiple pages in a ticket shop
In addition to admission tickets, the shop is a good place to offer extra products such as lockers, parking tickets and merchandise. Follow the steps below to display these separately from the admission tickets in the shop. If you have not created a ...
Alternative event name for E‑Tickets
This article explains step by step how to prevent events with a long name or title from extending beyond the barcode area of a template. Previously, you would receive a notification in the Backoffice that the name was too long. When choosing to send ...
Add a banner to the confirmation email
A confirmation banner is a banner that the fan will see again in the confirmation email. This banner can be used to translate your branding to the confirmation email. Follow the steps below to configure the banner: Go to 'Dashboard' and select the ...
Popular Articles
Selling tickets from a shared capacity
If you use a fixed capacity but sell different types of tickets (for example child and adult tickets), it is recommended that these tickets are taken from the same maximum capacity. Go to the desired event. Go to Products. Click Create new product or ...
All different options, including specifications, for the designs that can be used
When setting up and managing your shop, it is important to use the correct file formats and specifications for images, banners, and other visual elements. This article provides an overview of the recommended dimensions, file types, and additional ...
Create a scan operation
Before you start scanning, you need to create an operation. You do this by creating a scan and setting up an operation. Follow the steps below to get started. Operation Go to 'Dashboard' at the top and click on the correct event. In the menu on the ...
Enable ticket reservations for your event
With a reservation, a partner, fan, or guest can submit a request for one or more products. You can then manually edit, reject, or approve these requests. You can use this feature as an accreditation tool for partners or guests, or use it to collect ...
Send multiple tickets at once via the guest list
Via the guest list it is possible to provide a complete list of guests with tickets by importing a .CSV file. Read below how it works. Select the desired event. Go to 'Guest list' via 'Tools'. Click 'Batch guest lists' at the top and then click the ...