Advanced settings
Manage your door sales with Paylogic Pin Terminals
Do you sell tickets at the door? It is now possible to handle this via the Paylogic system as well. This way you avoid different contract parties, invoices, and reports. Make use of the Paylogic Ticketware system and brand-new card terminals. ...
Change Tool
Now enable your fans to reschedule and/or upgrade their tickets themselves via the change module. It regularly happens that a buyer wants to reschedule their tickets, for example to another day, timeslot, price category or another event. With our ...
Faster checkout with sales channel basket timer
It is now possible to set product lock and payment timers per sales channel. This helps encourage fans to complete their order faster and prevents tickets or products from being blocked too long in unfinished orders. Product lock timer Can be set ...
Wallet start date (multi-day events)
It is now possible to set a date and time for the notification for a wallet ticket. This ensures that fans have their tickets at hand more quickly at the location, even when there is a poor internet connection. This can be set per product by ...
Extra info mobile tickets
It is now possible to add extra event information to tickets that are available via MyOrder. Think of a map of the location, information about public transport and parking, opening hours, dress code, etc. You add this to your event in two steps: ...
Set shop to sold out
Want to stop sales? You can manually set the shop to sold out and add a message. This way the shop link remains accessible, but no more products can be sold. In the desired event, go to 'Sales configuration' and choose the shop you want to set to ...
Mobile tickets and Wallet functionality
Activate Mobile tickets PDF tickets are not user-friendly for fans on their phone, especially if they have multiple tickets in one file. It is now also possible to enable Mobile tickets. Fans can access their ticket via MyOrder in a mobile-friendly ...
Create discount code
This article explains how to set up a discount code. With a discount code, a fixed amount or percentage can be deducted during checkout. Create voucher group Go to 'Dashboard' and select the desired event. Go to 'Tools' and then 'Vouchers'. Tick the ...
Create packages using combo products
This feature allows you to link multiple products together. This means that when a fan purchases 'Product A', they will also receive 'Product B'. In this way, you can easily create packages. Go to 'Dashboard' and select the desired event. In the menu ...
Send tickets at a later time - Delayed fulfillment
With the Delayed Fulfillment option you can configure e-tickets to be sent out at a later moment instead of immediately after placing an order. This can be useful, for example, when you want to add your e-ticket designs at a later point in time, and ...
Create access code(s) for voucher shop
This article explains how to set up an access code for your shop. Create voucher group Go to ‘Dashboard’ and select the desired event. Go to ‘Tools’ and then ‘Vouchers’. At the bottom, under ‘New voucher group name’, enter the title of the voucher ...
Integrate your ticket shop into your own website
Redirecting to multiple pages can lead to a lower conversion rate. To prevent a buyer from being redirected, you can choose to embed your shop as an iframe within your own web page. Follow the steps below to set this up! 1. Go to "Manage" and select ...
View ticket shop preview
You may sometimes need to make changes to your shop while the URL has already been shared and the countdown timer is visible. Using the preview module, you can still check the effect of the changes you have made. Follow the steps below to use the ...
Set up your event agenda
Set up an event agenda for your events by following the steps below: Set up the event agenda Go to 'Create' in the bar on the left and select 'Sales channels'. Select the desired sales channel and click the three dots on the left, then choose 'Edit'. ...
Selling tickets from a shared capacity
If you use a fixed capacity but sell different types of tickets (for example child and adult tickets), it is recommended that these tickets are taken from the same maximum capacity. Go to the desired event. Go to Products. Click Create new product or ...
Prioritise different payment methods by setting a minimum amount
For selling tickets for your event, it is possible to set restrictions for the available payment methods. This can be done based on a minimum and/or maximum purchase amount. For example, it can be useful to only show payment methods with a high ...
Add extra information to the confirmation email
In the confirmation email that fans receive there are several places where you can add text. Here you can, for example, include important information and/or instructions. Go to 'dashboard' and select the desired event Click on 'settings' in the left ...
Popular Articles
Selling tickets from a shared capacity
If you use a fixed capacity but sell different types of tickets (for example child and adult tickets), it is recommended that these tickets are taken from the same maximum capacity. Go to the desired event. Go to Products. Click Create new product or ...
All different options, including specifications, for the designs that can be used
When setting up and managing your shop, it is important to use the correct file formats and specifications for images, banners, and other visual elements. This article provides an overview of the recommended dimensions, file types, and additional ...
Create a scan operation
Before you start scanning, you need to create an operation. You do this by creating a scan and setting up an operation. Follow the steps below to get started. Operation Go to 'Dashboard' at the top and click on the correct event. In the menu on the ...
Enable ticket reservations for your event
With a reservation, a partner, fan, or guest can submit a request for one or more products. You can then manually edit, reject, or approve these requests. You can use this feature as an accreditation tool for partners or guests, or use it to collect ...
Send multiple tickets at once via the guest list
Via the guest list it is possible to provide a complete list of guests with tickets by importing a .CSV file. Read below how it works. Select the desired event. Go to 'Guest list' via 'Tools'. Click 'Batch guest lists' at the top and then click the ...