Advanced settings
Change Tool
Enable your fans to rebook and/or upgrade their tickets themselves through the change module. It is common for a buyer to want to rebook their tickets, for example to another day, timeslot, price category, or a different event. Thanks to our change ...
Faster checkout with sales channel basket timer
It is now possible to configure product lock and payment timers per sales channel. This helps encourage fans to complete their order faster and prevents tickets or products from being blocked for too long in unfinished orders. Product Lock Timer ...
Wallet start date (multiple day events)
It is now possible to set a date and time for the notification of a wallet ticket. This ensures that fans have their tickets more readily available on location, even when there is a poor internet connection. You can configure this per product by ...
Additional information about mobile tickets
It is now possible to add extra information about the event for tickets that are available via MyOrder. Think of a map of the venue, information about public transport and parking, opening hours, dress code, etc. You add this to your event in two ...
Set shop to sold out
Want to stop selling? You can manually set the shop to sold out and add a text to it. This will keep the shop link accessible, but nothing more can be sold. In the desired event, go to 'Sales configuration' and choose the shop you want to set to sold ...
Mobile tickets and Wallet functionality
Activate Mobile tickets Pdf tickets are not user-friendly for fans on their phones, especially if they have multiple tickets in one file. It is now possible to enable Mobile tickets. Fans can access their ticket in a mobile-friendly way via MyOrder. ...
Creating a discount code
This article explains how to set up a discount code. A discount code allows a fixed amount or percentage to be deducted during checkout. Creating a Voucher Group Go to ‘Dashboard’ and select the desired event. In the bar on the left navigate to ...
Put together packages using combo products
This feature allows you to link multiple products together. This means that when 'Product A' is purchased by the fan, 'Product B' will also be received. This way, you can easily create packages. Go to 'Dashboard' and select the desired event. Click ...
Send out tickets at a later time
With the Delayed Fulfillment option, you can set e-tickets to be sent out at a later time instead of immediately after placing an order. This can be useful, for example, if you want to add your e-ticket designs later, and it also prevents tickets for ...
Create access code(s) for voucher shop
This article explains how to set up an access code for your shop. Creating a Voucher Group Go to ‘Dashboard’ and select the desired event. Navigate to 'Tools' and then 'Vouchers'. At the bottom, under ‘New voucher group name,’ enter the title of the ...
Integrate your ticket shop into your own website
Redirecting to multiple pages can lead to lower conversion. To prevent a buyer from being redirected, you can choose to add your ticketshop as an iframe within your own web page. Follow the steps below to set this up! 1. Go to 'Manage' and select the ...
Preview module to see the ticketshop in advance
It may happen that you make changes to your ticket shop while the URL has already been shared and the countdown clock is visible. Through the preview module, you can still check the effect of the changes you’ve made. Follow the steps below to use the ...
Set up your event calendar
Set up an event agenda for your events using the steps below: Setting Up the Event Agenda Go to 'Create' in the left sidebar, then select 'Sales Channels'. Choose the desired sales channel, click the three dots on the left, and select ‘Edit’. Under ...
Selling tickets from a shared capacity
Do you use a fixed capacity but sell different types of tickets (for example, child and adult tickets), then it is desirable that these tickets are taken from the same maximum capacity. Go to your event. Go to 'Products'. Click 'Create new product' ...
Give preference to different payment methods by setting a minimum amount
For the sale of tickets for your event, it is possible to set restrictions on the available payment methods. This can be done based on a minimum and/or maximum purchase amount. For example, it might be useful to display payment methods with a high ...
Add additional information to the confirmation email
In the confirmation email that fans receive, there are several places where you can add extra text. This is were you can include important information and/or instructions: Go to 'Dashboard' and select the desired event. Click on 'Settings' header in ...
Popular Articles
Creating a scan operation
Before you start scanning, you need to create an operation. You do this by setting up a scan and creating an operation. Follow the steps below to get started: 1. Go to 'Manage' at the top. 2. Click on 'Scanning' in the black left-hand menu. 3. Then ...
Enable ticket reservations for your event
With a reservation, a partner, fan, or guest can submit a request for one or more products. You can then modify, reject, or approve these requests automatically. You can use this feature as an accreditation tool for partners or guests, or use it to ...
Send out multiple tickets at the same time via the guest list tool
Via the guestlist tool, it is possible to provide a complete list of tickets by importing a . CSV file. Read all about it below. Select the desired event. Go to the event setup and select guestlist. Choose 'import with assigned products' and download ...
Add additional information to the confirmation email
In the confirmation email that fans receive, there are several places where you can add extra text. This is were you can include important information and/or instructions: Go to 'Dashboard' and select the desired event. Click on 'Settings' header in ...
Give preference to different payment methods by setting a minimum amount
For the sale of tickets for your event, it is possible to set restrictions on the available payment methods. This can be done based on a minimum and/or maximum purchase amount. For example, it might be useful to display payment methods with a high ...